MISSPUR
Help

Help & troubleshooting

Most questions are answered here in a minute. If not, write to us at the bottom of the page and we will take care of it personally.

Logging in

How do I log in as a member?
Open misspur.com on a computer, choose LOG IN at the top and then “Log in with Patreon”. Sign in to the Patreon account that holds your membership and confirm. Your level is recognised automatically — there is nothing to buy again and nothing to fill in.
I am sent back to the login screen after confirming on Patreon.
This is almost always the browser. Please try this, in this order:
  1. Open a private/incognito window and try again.
  2. Switch off ad blockers and tracking protection for misspur.com and patreon.com, and allow cookies. Safari and Brave block the hand-over between two websites by default.
  3. Turn off a VPN, or try another browser or your phone’s mobile data.
  4. Make sure you sign in to Patreon with the account that holds the membership (its email address may differ from the one you used here).
If it still fails, write to us with the details listed in the form below.
My login link by email never arrives.
The link is sent only to the address of an existing account, it is valid for 30 minutes and works once. Please check spam and promotions, wait two minutes, and request it only once (a new request within a minute is ignored). Mailboxes at qq.com, 163.com and similar providers are not supported. If you are a Patreon member, “Log in with Patreon” is the faster way.
Do you offer login with Google, Apple or Facebook?
No. For your discretion there is no social login — only Patreon, or a one-time link by email.

Membership and levels

I joined or upgraded, but my level is not shown.
Your level is read from Patreon when you log in. Log out, log in again with Patreon, and give it a few minutes after a new payment. If the level is still wrong, write to us with the email address of your Patreon account.
How do I cancel or change my level?
Everything about your membership is managed on Patreon: cancel, move up or step down at any time. A cancellation stops all future payments. A higher level always includes everything below it. Refunds are not offered, because you get access to the content immediately.
What will show up on my statement?
The payment is handled entirely by Patreon, so the charge appears as a Patreon payment. This website bills nothing and never sees your card details.

Your account

Can I come back after pausing or deleting my account?
Yes. Log in with Patreon, or register again with your email for a free Fan account. If something does not work, write to us from the form below and we will sort it out.
How do I pause or delete my free account?
Free Fan accounts can be paused or deleted in your profile (at the very bottom of “My profile”). Members manage their membership on Patreon; for data requests write to datapolicy@misspur.com.

Watching

Videos do not play or keep buffering.
Reload the page, try another browser, and switch off VPN or ad blocker. Videos play directly in the browser and need no download. A weak mobile connection is the most common cause.

Still stuck?

Write to us. Please include the email address of your Patreon account, the email address you used here, and your browser and device. That is usually enough to solve it in one reply.

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